The 11 Best Online Doctors for Urinary Tract Infections (UTIs) of 2024

Sesame – Best Overall
Sesame works with independent physicians and nurse practitioners, so it’s easy for patients to choose a provider based on price and availability.

Amwell – Best for Provider Quality
Amwell’s care team includes board-certified medical professionals who focus on treating UTIs and have 15 years of experience on average.

Carbon Health – Best for Pediatric Care
While some online doctors only treat women and adults aged 18 to 65, Carbon Health offers services for the whole family, including children.

Doctor on Demand – Best for Ongoing Care
Doctor on Demand treats UTIs and conditions that need urgent attention while developing long-term doctor-patient relationships.

Heal – Best for the Whole Family
This physician-founded company offers house calls and virtual consultations from board-certified professionals. Its services include primary care, urgent care, and pediatrics.

HeyDoctor – Best for Women
Affiliated with GoodRx, HeyDoctor provides affordable on-demand care. Treatments for UTIs are available to women exclusively.

Lemonaid Primary Care Complete – Best for Low-Cost Care
Lemonaid Primary Care Complete treats a variety of medical conditions, including UTIs, for a reasonable flat-rate fee. Services are available in all 50 states. 

One Medical – Best for All-Inclusive Care
Despite the hefty $199 annual fee, One Medical deserves a closer look. This subscription covers virtual health care consultations and a variety of value-added services.

Push Health – Best for Uninsured Patients
Created for health care providers, Push Health gives consumers access to a wide variety of medical professionals who offer flat-fee and reduced rates.

Sesame – Best for Flexibility
Sesame works with independent physicians and nurse practitioners, so it’s easy for patients to choose a provider based on price and availability.

Virtuwell Online Clinic – Best for Customer Satisfaction
Virtuwell offers a comprehensive money-back guarantee. If the provider can’t treat your UTI or if you aren’t happy with the care you received, the company will provide a full refund.

If you have a UTI, you need fast, effective relief, and an online doctor can help. While many companies offer virtual health care consultations, the providers included in this guide focus on UTIs, women’s health, and other medical issues commonly treated by urgent care facilities. To find the best online doctor for UTIs, we looked at prices, insurance coverage, hours of operation, scheduling, ease of filling prescriptions, and customer satisfaction.

What communication methods are offered?

Video conferencing is the most common communication system used by online doctors. If you don’t have access to video, most providers can complete the consultation by phone, email, text message, or live chat.

What services are available?

Online health care apps and telemedicine providers offer a range of services typically offered by a primary care physician or urgent care facility. In addition to treating issues like UTIs that require immediate attention, they can order lab tests and write prescriptions.

What is the wait time?

The telehealth providers included in this guide offer same-day and next-day appointments, and many have immediate openings. Some services have a virtual waiting room, but most offer timely one-on-one consultations. Many patients complete the consultation within 15 minutes and have their prescriptions filled within the hour.

Sesame – Best Overall

Sesame is a unique telemedicine provider that allows customers to choose their own online doctor to find the best rates. The company’s partners specialize in treating UTIs, yeast infections, and other conditions. Rates are set by individual providers, which allows consumers to select the best option for their budget and timetable. Prices for UTI doctors and nurse practitioners range from $34 to $77 for a 15- to 20-minute consultation.

Pros and Cons of Sesame

Pros:

• Competitive prices from eliminating insurance markups and working directly with medical professionals
• You can choose a physician or nurse practitioner based on your needs and preferences
• Financing is available through Affirm
• FSA or HSA funds can be used

Cons:

• Insurance not accepted
• Quality of care may vary

What Are Customers Saying?

“I was in need of a primary care physician and am uninsured currently, so it seemed like a no-brainer low cost way to check it out. Totally impressed all the way through from information on providers, cost, scheduling, payment, etc. Was also happy with the doctor I selected … I hope that this is a successful alternate model for health care!”

Amwell – Best for Provider Quality

Amwell provides online and video-based medical care for UTIs and many other medical conditions commonly treated by primary care physicians and urgent care providers, including pain, anxiety, depression, sinus infections, and hypertension. Its team includes board-certified medical professionals who have 15 years of experience, on average, and have single or multistate licenses that allow them to practice in your area. Its services are available for a flat-rate fee per visit, and its insurance partners cover more than 80 million Americans.

Pros and Cons of Amwell

Pros:

• Significant experience treating UTIs
• Friendly, knowledgeable doctors
• Most insurance accepted, including Atena and Blue Cross Blue Shield
• Easy on-demand scheduling

Cons:

• Some customers experience delays in the virtual waiting room
• Insurance patients may encounter billing issues if paying at the time of service

What Are Customers Saying?

“We were on vacation and I got a UTI. The last thing I wanted to do was waste a night in some strange clinic. I was able to see a doctor in my rental car while my family ate dessert in a restaurant. She was fast, friendly, and knowledgeable.”

Carbon Health – Best for Pediatric Care

Developed by Udemy co-founder Eren Bali, Carbon Health is a tech-oriented firm that provides health care software, in-person medical care, and virtual consultations. It provides flat-rate virtual primary and urgent care, including pediatric visits, and it also offers mental health services and nutrition consultations. Appointments are required. Services may be available within the hour or the next day, depending on the level of care needed.

Pros and Cons of Carbon Health

Pros:

• Most insurance accepted
• Same-day appointments available

Cons:

• Personal information required to complete the scheduling process
• Some customers have reported scheduling issues with the mobile app

What Are Customers Saying?

“I have to rave about my experience with ALL of the staff here … They were all extremely helpful and knowledgeable and responsive. To think that I could get diagnosed and treated for a UTI over the holidays without sitting in an emergency room with sick people surrounding me. Finding [them] was my huge holiday gift, indeed.”

Doctor on Demand – Best for Ongoing Care

Doctor on Demand’s mission is to provide cost-effective, patient-focused care. Since its founding, the company has helped more than 1 million patients, and it has offered telemedicine nationwide since 2017. In addition to providing urgent care for UTIs and related conditions, it offers preventive medicine, behavioral health care services, and chronic disease management with an emphasis on establishing long-term doctor-patient relationships.

Pros and Cons of Doctor on Demand

Pros:

• 24/7 availability
• Board-certified clinicians who can prescribe antibiotics and other medications
• Translation services and sign language interpreters are available

Cons:

• The service can’t prescribe certain pain relievers and controlled substances
• Doctor on Demand charges more than some providers, and the fee only covers the first 15 minutes

What Are Customers Saying?

“I’ve used this app at least 12 times. I have lots of autoimmune diseases and women get UTI’s which come on quick and are painful. I can call Doctor On Demand, pay my $25 copay, see a Dr., and have a prescription sent in, in 11 minutes. This is by far the best thing invented since sliced bread.”

Heal – Best for the Whole Family

Heal was founded by an internist/nephrologist and her tech-oriented husband after the couple sat in an ER for seven hours with their newborn son. Treatments for urinary tract infections are among the services provided by Heal’s urgent care team. This company offers house calls and online consultations from carefully screened, licensed, and board-certified professionals qualified to practice in specific geographic areas. The company offers primary care, urgent care, and pediatrics.

Pros and Cons of Heal

Pros:

• Online consultations, house calls, and in-person visits that are covered by insurance
• Services, including UTI treatments, are provided by licensed physicians
• Providers offer prescriptions and lab orders, and treatment recommendations are available through the app

Cons:

• Some customers have reported issues with appointment scheduling
• Heal is only available in 11 states, including California, New Jersey, and New York.

What Are Customers Saying?

“[She] works hard to find the solution to make us feel better, whether it’s meds or diet and exercise. I feel so lucky to have such a caring and brilliant doctor. I have been quite sick and she has helped so much.” 

HeyDoctor – Best for Women

Created by GoodRx, HeyDoctor treats UTIs and other common medical conditions. Its areas of expertise include anxiety, depression, acne, birth control, and short-term prescription refills. Prices vary by service, but visits for UTIs typically cost $39. The company can request lab work and other tests as needed. Its highly rated app has more than 10,000 five-star reviews, and it’s available for Apple and Android devices.

Pros and Cons of HeyDoctor

Pros:

• Tailored for women, who are more susceptible to UTIs due to anatomical differences
• Services are affordably priced
• Money-back guarantee.
• Lab tests are typically not required for UTIs

Cons:

• UTI treatments aren’t available to children, men, or adults over age 65
• Insurance covers the cost of prescriptions but not the consultation
• Some customers had difficulty filling their prescriptions

What Are Customers Saying?

“Fast service. I had my prescription within 2 hours for my UTI.” Another client wrote, “Dr. Dilliard made my first experience with your company very easy. He reviewed my symptoms and matched me with an excellent prescription for my ailment.”

Lemonaid Primary Care Complete – Best for Low-Cost Care

San Francisco-based Lemonaid Primary Care Complete offers a wide variety of virtual health care services, including treatment for UTIs, anxiety, depression, acne, asthma, high cholesterol, and hypothyroidism. It provides lab testing services and at-home COVID-19 test kits.

The company’s care team includes board-certified nurse practitioners and physicians. Treatments for UTIs typically include a seven-day course of Macrobid (nitrofurantoin). Insurance doesn’t cover the consultation, but it typically covers the medication, which costs approximately $25 at most pharmacies.

Pros and Cons of Lemonaid Primary Care Complete

Pros:

• Consultations are provided by video or phone, depending on regulations in your state
• Lemonaid Primary Care Complete cares for patients aged 18 and older nationwide
• All services are confidential, and patients can email a visit summary to their primary care provider

Cons:

• Insurance isn’t accepted for the flat-fee consultation, and patients can’t use FSA or HSA funding
• Regulations require Lemonaid Primary Care CompleteLemonaid Primary Care Complete to see some patients virtually via video

What Are Customers Saying?

“Great service, very fast. I used it to get a prescription. I had doctor video visit and meds within 1 hour, pick up at my local pharmacist. Saved $150 from avoiding an office visit … I highly recommend it if your insurance doesn’t cover your office visit or for convenience.”

One Medical – Best for All-Inclusive Care

One Medical is a publicly traded company that provides 24-hour care via video. Membership is available for a $199 annual fee that gives consumers access to the brand’s One Medical Mobile app and tech-driven lifestyle programs. It offers virtual health care to students, and more than 7,000 companies provide One Medical benefits to their employees. Membership allows users to consult the company’s Virtual Medical Team for urgent or after-hours inquiries at no additional cost. However, there’s a fee for in-person visits at One Medical offices. These professionals renew prescriptions, review lab results, and consult with patients.

Pros and Cons of One Medical

Pros:

• Financial assistance available
• FSA and HSA funds can be used
• Same-day and next-day appointments

Cons:

• Annual fee plus an additional charge for in-person consultations
• Conditions treated through the app are limited to UTIs, cold and flu symptoms, yeast infections, and minor injuries

What Are Customers Saying?

“Oh the sweet relief of switching to One Medical from my previous large medical provider. Everything just worked and the people were nice. … I’m in a big city and it was easy to get a same day or next day appointment. … Very happy to have One Medical so far.”

Push Health – Best for Uninsured Patients

Established in 2013, Push Health is a tech-based platform that allows physicians, nurse practitioners, and other medical professionals to manage their practice and connect with patients virtually to increase efficiency and reduce costs. Individual providers set prices. Some offer reduced fees, and others donate their earnings. Providers registered with Push Health treat UTIs, STDs, yeast infections, and other conditions. They can also help patients manage cholesterol and high blood pressure.

Pros and Cons of Push Health

Pros:

• You can review charges before consenting to treatment
• Independently audited for data security and patient privacy by LegitScript

Cons:

• Fees and services vary depending on the provider
• Patients must pay by PayPal or credit card

What Are Customers Saying?

“Over the Christmas-New Year holiday I had a terrible UTI with nowhere to turn as I am recently retired expat returning overseas … This service was a godsend. I was quickly matched with a physician who immediately prescribed a regiment of antibiotics and on New Year’s day a followup for steroid cream. I cannot thank the platform and the Doctor enough.”

Sesame – Best for Flexibility

Sesame is a unique telemedicine provider that allows customers to choose their own online doctor to find the best rates. The company’s partners specialize in treating UTIs, yeast infections, and other conditions. Rates are set by individual providers, which allows consumers to select the best option for their budget and timetable. Prices for UTI doctors and nurse practitioners range from $34 to $77 for a 15- to 20-minute consultation.

Pros and Cons of Sesame

Pros:

• Competitive prices from eliminating insurance markups and working directly with medical professionals
• You can choose a physician or nurse practitioner based on your needs and preferences
• Financing is available through Affirm
• FSA or HSA funds can be used

Cons:

• Insurance not accepted
• Quality of care may vary

What Are Customers Saying?

“I was in need of a primary care physician and am uninsured currently, so it seemed like a no-brainer low cost way to check it out. Totally impressed all the way through from information on providers, cost, scheduling, payment, etc. Was also happy with the doctor I selected … I hope that this is a successful alternate model for health care!”

Virtuwell Online Clinic – Best for Customer Satisfaction

Founded in 2010, Virtuwell Online Clinic is a telehealth provider based in Minnesota that serves customers in 13 states and counting. The company was created by two tech-oriented innovators who were born to primary care providers and set out to improve the typical medical appointment. Its nurse practitioners treat UTIs and more than 30 other common medical conditions. Virtuwell focuses on providing fast, cost-effective medical care without the need for apps or other devices.

Pros and Cons of Virtuwell

Pros:

• No charge if the physician can’t treat your UTI
• Complimentary follow-up care
• Telemedicine without the need for apps or video conferencing

Cons:

• Limited geographic coverage in Minnesota and 12 other states
• Services are provided by board-certified nurse practitioners rather than physicians
• This service doesn’t comply with all HIPAA privacy requirements

What Are Customers Saying?

“After 60 years of life, I know when a UTI has come my way. My primary care physician still makes me come in, do a culture and then prescribe the medication. This seems unnecessary financially, a bad use of time and an increased risk during COVID-19. I am very happy with this Virtuwell visit. It was quick, and met my needs.” 

Why should I choose an online doctor for a urinary tract infection?

Visiting an online doctor for UTI treatment is a convenient option for many consumers. It allows you to receive care at home with minimal wait times, which is important when dealing with a condition that can cause intense pain and discomfort.

What types of services and areas of expertise do online UTI doctors offer?

Online doctors offer wellness visits and urgent care services that are appropriate for UTIs. They provide consultations, order labs, write prescriptions, and offer follow-up care.

How much do online UTI doctors cost?

The online UTI doctors listed here charge $65 per visit on average. Fees vary by provider.

Do online UTI doctors accept insurance?

Most online doctors who treat UTIs accept insurance, and some allow patients to use funds from their health savings or flexible spending account. Before scheduling, check with your insurance company to see if the service is covered.

Can online UTI doctors prescribe medication for the infection?

Yes, most online doctors can write prescriptions. According to research, 94% of patients who completed a telemedicine visit for a UTI were prescribed antibiotics.

What if I need a lab test?

In virtual health care settings, UTIs are typically diagnosed based on the patients’ symptoms and feedback. Additionally, 84% of patients seeking online care had already self-diagnosed their UTI. If additional tests are required, the provider can refer you to a lab in your area.

Online doctors have traditionally offered treatments for UTIs and other common health problems. However, their popularity has skyrocketed as a result of COVID-19.

• Over the past two years, Medicare and private insurance companies have expanded coverage for telemedicine and virtual wellness visits, and many private insurers have followed suit. These changes have eliminated the need for an existing doctor-patient relationship, among other requirements.
• In 2019, the FDA approved the combination antibacterial drug Recarbrio (imipenem, cilastatin, and relebactam), which is used to treat complicated urinary tract infections (cUTIs) and intra-abdominal infections. Telemedicine professionals can prescribe a variety of antibiotics depending on the patient’s needs.
• A study evaluating more than 20,600 UTI patients showed that telemedicine visits were appropriate for most average-risk patients who were able to self-diagnose. Researchers found that this treatment method is convenient, cost-effective, and suitable for most patients.

For further information about UTI treatments and online medical providers, see some of the trusted sources used to create this guide.

• FDA – New Treatment for Complicated Urinary Tract Infections
• Centers for Medicare and Medicaid Services – Medicare Telemedicine Health Care Provider Fact Sheet
• PubMed – Management of Urinary Tract Infections in Direct to Consumer Telemedicine
• Kaiser Family Foundation – Opportunities and Barriers for Telemedicine