It’s important to be a smart consumer when selecting an in-person doctor for yourself or your family. You want to make sure you have a doctor you can trust and a practice that protects your privacy, makes it easy to make an appointment, and most importantly, is affordable.
When you choose a telehealth service, you need to consider similar factors. While telehealth may be a great answer for some individuals, it may not be appropriate for others, so it’s essential to look at all the pros and cons.
The service is extremely convenient for those who can’t make an in-person visit to a doctor’s office.
Lemonaid’s consultation fee is lower than what many doctors charge for an in-person visit.
Many online services only offer consultations about a limited number of conditions. Lemonaid provides health care for a wide variety of medical problems.
Lemonaid is extremely transparent about the credentials of its staff physicians and nurse practitioners.
Lemonaid can be used via a mobile app.
Insurance cannot be used to pay for Lemonaid’s consultation fee.
Lemonaid provides a mail pharmacy service, but prescribed medications must be paid for with cash or a credit card. Patients who have insurance coverage may opt to use a different pharmacy, in which case, their prescription will be sent to their pharmacy for filling and pick up.
While Lemonaid does treat a wide variety of medical problems, more serious issues that could normally be detected during an in-person doctor visit may be missed.
Within each disorder, Lemonaid lists several reasons why patients are excluded from treatment, including factors such as the age of the patient, co-occurring conditions, and family history variables.
“I am really impressed by this app. This is got to be a Godsend to those without insurance.”
“In a time when I have lost both my job and with it, my health insurance, Lemonaid has been a lifesaver.”
“Great service, very fast. I used it to get a prescription for ED meds online.”
“They advertise as if they are psychiatrists who treat anxiety and depression, you fill out all the info, wait forever to speak to someone, with no estimated wait time on the screen… And it ends up being a nurse practitioner who says they can’t treat you and refers you to a psychiatrist elsewhere.”
“I was in the ‘waiting room’ for nearly three hours. I called twice and they said I was just minutes away each time. Never got contacted and eventually time ran out and they closed.”
“Spent a while putting in my information… Spent 45 minutes waiting in their virtual waiting room twice back-to-back days…”
To receive treatment from Lemonaid, patients must be aged 18 or older and complete a detailed questionnaire about their medical history. After completing the questionnaire and creating an account on the Lemonaid website or mobile app, patients are contacted by a doctor or nurse practitioner with any follow-up questions.
This may or may not be done via video chat, depending upon your state’s rules about telehealth visits. In some cases, a video chat may be necessary, while in other states, patients may receive a telephone call or text message. For some treatments, Lemonaid always conducts video or telephone consultations.
In most cases, patients receive an appointment with the doctor or nurse practitioner the same day after filling out the questionnaire. Lemonaid aims to reply to every request for an appointment within 24 hours.
There are two ways to receive prescribed medicine. Medication is mailed out to those who use Lemonaid’s pharmacy within two to three days. The Lemonaid pharmacy does not accept health insurance, so patients must pay for their prescriptions out-of-pocket. If a patient’s prescription is covered by insurance, Lemonaid can send the prescription to their local pharmacy free of charge. The local pharmacy can then fill the prescription for pick up, billing it to the patient’s insurance.
In some cases, Lemonaid may need to order blood tests. Any lab work ordered by Lemonaid is not covered by insurance, so patients need to pay out-of-pocket. Patients who wish to have their lab test covered by insurance need to do an in-person visit with a medical professional.
Support is available via phone during Lemonaid’s business hours from 8 a.m. to 5 p.m. Pacific Standard Time on weekdays and weekends from 8 a.m. until 12 p.m.
All medical professionals employed by Lemonaid are U.S.-based, and staff information is prominently featured on Lemonaid’s website. All doctors and nurse practitioners are board-certified, and support staff have either worked in health care for many years or have a university degree in a related field. Several of the doctors on staff have specialties in areas such as gynecology, sexual dysfunction, and psychiatry. All Lemonaid pharmacists earned their pharmacy degrees from U.S. colleges.
All consultations at Lemonaid cost a flat fee of $25, although the cost of prescriptions or further treatments can vary, depending on the condition being treated. For example, a patient who needs migraine relief would pay $25 for a consultation fee and $20 for the migraine medication. Meanwhile, a patient who needs birth control would also pay $25 for the consultation fee and then $15 for each pack of pills, and each delivery includes three packs, which come at three-month intervals throughout the year.
Lemonaid also provides treatment for depression and anxiety for a monthly flat fee of $95. This subscription fee includes unlimited video, telephone, or text messages with the doctor, along with select prescribed medicines shipped from the Lemonaid pharmacy.